Returns & Exchanges
At Woolx, we want you to love your high-performance merino wool gear, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. Our goal is to ensure you have the perfect fit and absolute comfort for all your outdoor adventures.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, or choose a QR code for a printer-less drop-off experience.
Package Your Items
Place your unwashed and unworn merino wool garments in their original packaging, ensuring all hangtags remain attached.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing