Frequently Asked Questions
Everything you need to know about our premium wool apparel.
How should I care for my Woolx garments?
Most of our Merino wool items are machine washable. We recommend washing on a cold, gentle cycle with mild detergent and laying flat to dry to maintain the garment's shape and longevity.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unworn items with original tags attached for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Is your wool ethically sourced?
Absolutely. We only source non-mulesed Merino wool from farmers who adhere to the highest standards of animal welfare and sustainable land management.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart, as our athletic fits may differ from standard retail sizing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as installment-based payment options like Afterpay for eligible orders.